Accept Dispute

Accept a dispute without contesting it.

POSThttps://api.uprails.com/disputes/:dispute_id/accept

Accepts a dispute, conceding the funds to the customer without submitting evidence. This action is irreversible and will close the dispute with the funds remaining with the customer.

Irreversible Action

Accepting a dispute is permanent and cannot be undone. Only accept disputes when you agree the customer's claim is valid or you choose not to contest.

Path Parameters

Parameter	Type	Description
`dispute_id`	string	Required. The ID of the dispute to accept.

Request Example

curl -X POST https://api.uprails.com/disputes/dis_1234567890abcdef/accept \
  -H "api-key: snd_YOUR_API_KEY"

Response

200OK

{
  "dispute_id": "dis_1234567890abcdef",
  "payment_id": "pay_abcdef1234567890",
  "merchant_id": "mer_xyz789",
  "status": "accepted",
  "amount": 1000,
  "currency": "USD",
  "reason": "fraudulent",
  "evidence_due_by": "2024-01-25T23:59:59Z",
  "evidence": null,
  "metadata": {},
  "created": "2024-01-15T10:00:00Z",
  "updated": "2024-01-16T14:00:00Z"
}

When to Accept a Dispute

Consider accepting a dispute in these situations:

Customer claim is valid

You agree the customer's dispute reason is legitimate (e.g., product was defective, service wasn't provided).

Insufficient evidence

You don't have adequate documentation to prove the transaction was valid.

Cost-benefit analysis

The amount in dispute is small and the effort to contest isn't worthwhile.

Dispute Fees

Note that accepting a dispute may still result in dispute fees from the card network. Check with your payment processor for fee details.